As ipaymy is a financial institution, we need to know who is using our service - especially when it comes to sending money abroad. Not only does this help protect your money, but it acts to prevent money laundering.
Before you can make your first payment your identity must be verified by providing some additional particulars about yourself and supporting documentation.
What do I need to provide?
All the details on the provided documentation should match your ipaymy account. You will need to provide:
Government Issued ID
Singaporeans and Permanent Residents (PR) – NRIC
Foreigners - Passport (photo page only)
We also require a selfie verification. 🤳 That means uploading a picture of yourself (a selfie) while holding your ID.
Pro Tip: Make sure the photo isn’t blurry or covered, so we can see all the info. ✅
Proof of Address (Foreigners Only)
Foreigners are required to provide a proof of address (POA) by providing one of these documents dated within the last 6 months.
Letter from government such as IRAS, HDB
Letter from Insurance Company
Signed valid Tenancy Agreement showing your name and address
Please note, P.O. Boxes are not accepted addresses.
How long does verification take?
Verifying your identity can take up to 3 business days. Once your identity has been verified, you will be notified via email and the International Payment feature will automatically be enabled in your account.