General FAQs

How secure and reliable is ipaymy?

Learn about how ipaymy keeps your data secure and reliably delivers your payments.

Written by Catherine
Updated over a week ago

What is the processing time for payments in my country?

Written by Vanessa Teo
Updated over a week ago

Is there a limit to how much I can pay?

What is the largest payment I can make?

Written by Matt Rowe
Updated over a week ago

How do I know if my payment has been made to my recipient?

Staying up to date with the status of your payment

Written by Catherine
Updated over a week ago

How can my recipient receive their funds on the next business day?

Expedite your payment for free with ipaymy's Next Day Payout service.

Written by Catherine
Updated over a week ago

How do I get the next day's payout in Australia?

Faster payout date for payments made and collected on ipaymy

Written by Vanessa Teo
Updated over a week ago

Can I split a payment to my landlord, employee or supplier onto multiple cards?

Splitting a payment onto multiple cards

Written by Catherine
Updated over a week ago

What shows up on my recipient's bank statement?

Details your recipient sees when you make a payment

Written by Matt Rowe
Updated over a week ago

How do I apply a promo code for one-time payments?

Applying promo codes to your payments

Written by Vanessa Teo
Updated over a week ago

What is ipaymy's 'On-Time Payment Guarantee?'

ipaymy guarantees to send your payment to your recipient on time, every time - or else it's free!

Written by Catherine
Updated over a week ago

How to search and filter payments?

Written by Vanessa Teo
Updated over a week ago

What are insights (Pay)?

Written by Vanessa Teo
Updated over a week ago

Does ipaymy issue credit cards?

Written by Catherine
Updated over a week ago

Can I create a personal account?

Written by Catherine
Updated over a week ago

How does Fetch work?

Breaking down ipaymy's invoicing and payment collection solution

Written by Matt Rowe
Updated over a week ago

How do I apply for Fetch?

Documents needed for Fetch application for invoice collections

Written by Vanessa Teo
Updated over a week ago

What are the merchant fees for card acceptance?

ipaymy merchant fees for accepting credit card.

Written by Vanessa Teo
Updated over a week ago

Which credit cards can I accept?

Learn about ipaymy's supported payment card types.

Written by Matt Rowe
Updated over a week ago

How will I receive my money?

Receiving your payouts

Written by Matt Rowe
Updated over a week ago

How long does it take for my money to arrive? (Fetch)

Fetch invoicing and payment collecting settlement times

Written by Vanessa Teo
Updated over a week ago

How do I issue a refund?

Issuing a refund to your customer

Written by Vanessa Teo
Updated over a week ago

What are customer tags?

Understanding the relevant tags applied to your customers based on payment behaviours in Fetch

Written by Vanessa Teo
Updated over a week ago

What are insights (Fetch)?

Written by Vanessa Teo
Updated over a week ago