General FAQs

How secure and reliable is ipaymy?

Learn about how ipaymy keeps your data secure and reliably delivers your payments.

Written by Catherine
Updated over a week ago

What is the processing time for payments in my country?

Written by Vanessa Teo
Updated over a week ago

Is there a limit to how much I can pay?

What is the largest payment I can make?

Written by Matt Rowe
Updated over a week ago

How do I know if my payment has been made to my recipient?

Staying up to date with the status of your payment

Written by Catherine
Updated over a week ago

How can my recipient receive their funds on the next business day?

Expedite your payment for free with ipaymy's Next Day Payout service.

Written by Catherine
Updated over a week ago

How do I get the next day's payout in Australia?

Faster payout date for payments made and collected on ipaymy

Written by Vanessa Teo
Updated over a week ago

Can I split a payment to my landlord, employee or supplier onto multiple cards?

Splitting a payment onto multiple cards

Written by Catherine
Updated over a week ago

What shows up on my recipient's bank statement?

Details your recipient sees when you make a payment

Written by Matt Rowe
Updated over a week ago

How do I apply a promo code for one-time payments?

Applying promo codes to your payments

Written by Vanessa Teo
Updated over a week ago

What is ipaymy's 'On-Time Payment Guarantee?'

ipaymy guarantees to send your payment to your recipient on time, every time - or else it's free!

Written by Catherine
Updated over a week ago

Can I use my American Express (AMEX) credit card on ipaymy?

Written by Catherine
Updated over a week ago

How to search and filter payments?

Written by Vanessa Teo
Updated over a week ago

What are insights (Pay)?

Written by Vanessa Teo
Updated over a week ago

Does ipaymy issue credit cards?

Written by Catherine
Updated over a week ago

Can I create a personal account?

Written by Catherine
Updated over a week ago

How does Fetch work?

Breaking down ipaymy's invoicing and payment collection solution

Written by Matt Rowe
Updated over a week ago

How do I apply for Fetch?

Documents needed for Fetch application for invoice collections

Written by Vanessa Teo
Updated this week

What are the merchant fees for card acceptance?

ipaymy merchant fees for accepting credit card.

Written by Vanessa Teo
Updated over a week ago

Which credit cards can I accept?

Learn about ipaymy's supported payment card types.

Written by Matt Rowe
Updated over a week ago

How will I receive my money?

Receiving your payouts

Written by Matt Rowe
Updated over a week ago

How long does it take for my money to arrive? (Fetch)

Fetch invoicing and payment collecting settlement times

Written by Vanessa Teo
Updated over a week ago

How do I issue a refund?

Issuing a refund to your customer

Written by Vanessa Teo
Updated over a week ago

What are customer tags?

Understanding the relevant tags applied to your customers based on payment behaviours in Fetch

Written by Vanessa Teo
Updated over a week ago

What are insights (Fetch)?

Written by Vanessa Teo
Updated over a week ago

What are the businesses restricted for Fetch?

Categories and business practices restricted from using our invoicing tool

Written by Catherine
Updated over a week ago