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General FAQs
General FAQs
Commonly asked questions and answers
23 articles in this collection
Written by
Catherine,
Matt Rowe,
and
Vanessa Teo
Pay
How secure and reliable is ipaymy?
Learn about how ipaymy keeps your data secure and reliably delivers your payments.
Written by
Catherine
Updated over a week ago
What is the processing time for payments in my country?
Written by
Vanessa Teo
Updated over a week ago
Is there a limit to how much I can pay?
What is the largest payment I can make?
Written by
Matt Rowe
Updated over a week ago
How do I know if my payment has been made to my recipient?
Staying up to date with the status of your payment
Written by
Catherine
Updated over a week ago
How can my recipient receive their funds on the next business day?
Expedite your payment for free with ipaymy's Next Day Payout service.
Written by
Catherine
Updated over a week ago
How do I get the next day's payout in Australia?
Faster payout date for payments made and collected on ipaymy
Written by
Vanessa Teo
Updated over a week ago
Can I split a payment to my landlord, employee or supplier onto multiple cards?
Splitting a payment onto multiple cards
Written by
Catherine
Updated over a week ago
What shows up on my recipient's bank statement?
Details your recipient sees when you make a payment
Written by
Matt Rowe
Updated over a week ago
How do I apply a promo code for one-time payments?
Applying promo codes to your payments
Written by
Vanessa Teo
Updated over a week ago
What is ipaymy's 'On-Time Payment Guarantee?'
ipaymy guarantees to send your payment to your recipient on time, every time - or else it's free!
Written by
Catherine
Updated over a week ago
How to search and filter payments?
Written by
Vanessa Teo
Updated over a week ago
What are insights (Pay)?
Written by
Vanessa Teo
Updated over a week ago
Does ipaymy issue credit cards?
Written by
Catherine
Updated over a week ago
Can I create a personal account?
Written by
Catherine
Updated over a week ago
Fetch
How does Fetch work?
Breaking down ipaymy's invoicing and payment collection solution
Written by
Matt Rowe
Updated over a week ago
How do I apply for Fetch?
Documents needed for Fetch application for invoice collections
Written by
Vanessa Teo
Updated over a week ago
What are the merchant fees for card acceptance?
ipaymy merchant fees for accepting credit card.
Written by
Vanessa Teo
Updated over a week ago
Which credit cards can I accept?
Learn about ipaymy's supported payment card types.
Written by
Matt Rowe
Updated over a week ago
How will I receive my money?
Receiving your payouts
Written by
Matt Rowe
Updated over a week ago
How long does it take for my money to arrive? (Fetch)
Fetch invoicing and payment collecting settlement times
Written by
Vanessa Teo
Updated over a week ago
How do I issue a refund?
Issuing a refund to your customer
Written by
Vanessa Teo
Updated over a week ago
What are customer tags?
Understanding the relevant tags applied to your customers based on payment behaviours in Fetch
Written by
Vanessa Teo
Updated over a week ago
What are insights (Fetch)?
Written by
Vanessa Teo
Updated over a week ago